There are a handful of ways to contact the hosting company whose services you are using, but the one that you’ll always find no matter which company you choose is a trouble ticket system. This is the easiest communication method for many reasons. If no tech support team member is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will invariably be received. Additionally, you can copy and paste large bits of information without having to worry about misprints, and in case a given problem needs more time to be resolved or a number of responses have to be exchanged, all the information will be in the exact same location, so each party can always see the comments written by the other one. The downside of using tickets to contact your hosting provider is that they are often separate from the hosting platform, so if you need to provide information or to adhere to directions, you will need to use at least 2 separate interfaces and this number could grow if you wish to administer a number of domain names. Additionally, many web hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting for a response.

Integrated Ticketing System in Shared Hosting

In stark contrast to what you may find with numerous other hosting companies, the support ticket system that we use with our Linux shared hosting is an indivisible part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You won’t have to memorize different log-on credentials, since you’ll be able to manage both your tickets and the hosting account itself in one single location. So, in case you have a query or come across a difficulty, you can get in touch with our customer support staff momentarily. Our ticketing system includes an intelligent search functionality. This suggests that even in case you have opened a ton of tickets over the years, you’ll be able to track down the one that you want without difficulties. You can also check knowledge base guides to dealing with common challenges.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we’re using is integrated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated servers, which implies that you will not need some other platform to get in touch with our client support team – you can do this on the spot as soon as you chance upon a predicament. Opening a new ticket takes a few mouse clicks and finding an older one is just as simple. With our smart search box, you can quickly track down any ticket that you have already submitted. You can post a ticket at any time whatsoever since our tech support staff members are working around the clock and respond in less than sixty minutes, even though it rarely takes this much to get support. With the Hepsia Control Panel, you will have everything in one place and you can forget about needing to sign in and out of two or more platforms to fix a simple problem.