A live chat is one of the several methods of communication provided by some hosting suppliers as part of their support service. Determined by the provider, the chat can be used for pre-sales, billing and/or technical support. This method of contact is quicker than a support ticket and it makes it much less likely to misspell or misunderstand something in comparison to a telephone call with an agent. Furthermore, when the issue that you experience requires some time to be investigated and resolved, you will be able to do something different meanwhile instead of just waiting, as you'd have to do when you call. Also, you can use a live chat assistance service free of charge provided that you have web access even when your hosting supplier is located in another country and they do not have a local phone number you can call.

Live Chat Support in Shared Hosting

As we consider the fact that a great number of situations are quickly resolved if you talk to a live person, we offer a live chat service for all of our prospective and current customers. The chat is accessible every single day and our customer support agents will help you with a wide range of questions and troubles. In case you aren't our client yet, you'll be able to learn more about our shared hosting plans and the hosting platform in general to be certain that your web sites will operate properly on our servers. In case you already have an account and you have some questions or you have any problems with some of our solutions, you will be able to get in touch with us through the live chat and we will provide the necessary details or assist you to troubleshoot the problem. You will have to open a trouble ticket for some issues that require more time or the help of a system administrator, still for numerous basic troubles you can receive help right away.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is accessible to all of our potential and active clients. In case you are looking for a new hosting account, you are able to chat in real time to one of our representatives and obtain more info about our Linux semi-dedicated servers so as to select the optimal plan for your sites. In case you already have an account with us, we can support you in a very timely manner with billing, general and first-level technicalissues. Although in certain cases you may have to open a ticket since there are problems that cannot be resolved on the live chat, we will help you with lots of standard tasks, like installing an e-mail account in an e-mail client or forwarding one domain name to another one. In this way, you will receive prompt assistance and you'll save a lot of time.