If you ever experience a problem with your website and are incapable of handling it yourself, ask the respective hosting provider’s customer care staff to assist you to get the website back online. A prompt resolution would be the best-case scenario, but a lot of hosting companies answer within twenty four hours or even more, especially if you are working with a reseller. Even if the problem can be quickly resolved, your website may not work satisfactorily or it may not be accessible at all for an extended period of time, so you may lose prospective customers because it’s highly unlikely that anybody would eagerly return to an inoperative website. That being said, you have to make sure not only that you can get in touch with your hosting provider, but also that they can reply and assist you in a well-timed manner. If a software application update does not proceed as planned or you erase something accidentally, for instance, the website should be restored promptly so as to avoid lengthened inaccessibility.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting include a 1-hour response guarantee, which implies that no matter what inquiry or difficulty you might have, we’ll always be there to help you. In reality, it seldom takes more than 30 minutes to get an issue sorted out or a query answered, and this is valid for both pre-sales and technical matters. Our client service staff members will be at your disposal 24-7, even on national holidays and weekends, which suggests that you’ll receive instant help at all times. We know how expensive time can be, so by the time we reply to your email or ticket, we’ll have probed into the matter and, if we haven’t come up with a solution, we’ll provide you with more information on what you need to do on your end – when the circumstances necessitate this. With our support service, you can be certain that there will be someone to assist you straight away, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take advantage of our prompt support services. You will receive a response to any trouble ticket submitted via the web hosting Control Panel or e-mail sent to our technical and client support staff in no more than one hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. It often takes significantly less time to explore and troubleshoot a problem. We’ll supply you with more details in case the solution entails something that has to be done on your end. If you touch base with us during holidays or weekends, the response time will be absolutely the same and since our support staff is on duty 24-7-365, you’ll obtain immediate assistance for any technical, general or billing issue regardless of what time of day or night it is.