The customer support that you can get from your shared hosting supplier is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got some technical trouble with a current account. Timely and clear info about a question or a problem can save you a lot of time and efforts, not mentioning that this is generally a proof that you are ordering from an actual web hosting provider not from some reseller. When you buy a hosting account through a company that does not own its servers and it can't access them directly, it's almost certain that you will wait for a day or two in order to get a response to your question, so your sites may remain offline for a long time. Alternatively, a provider which provides various ways of communication and has a technical support crew available at any time will assist you to right away and help you decrease or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Hosting

All of our Linux shared hosting come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our website hosting services before you make an order or you are an existing customer and you have any kind of question or some difficulty, you can contact us anytime, including weekends and holidays. We have many channels to contact us - a couple of phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and general questions; emails as well as support tickets for more technical issues or any troubles which need extra time to research and take care of. In contrast to a number of other website hosting providers, our trouble tickets feature a guaranteed maximum response time of only one hour, so no matter what the problem is, it'll be resolved in a timely manner and you will not waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you will be able to reap the benefits of our 24/7 support services even on official holidays. Your sites will be available all the time and so will we. With various connection options, you can pick the easiest method to contact us and inquire about our solutions if you do not have an account yet, or get support if you're already one of our customers. You will be able to give us a call, have a chat with a live consultant, send an email or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options come with a one-hour reply time warranty, though it hardly ever takes more than 20 min to get assistance irrespective of the nature of the issue. With our customer and tech support services, we will be available for you every time you need us, not a few days after that.

24/7 Customer Support in VPS Servers

Each and every VPS server plan that we offer comes with 24/7 customer and technical support, therefore if you experience any issue with the pre-installed software on the machine or you have any pre-sales or basic questions, you'll be able to get in touch with us at any time, even holidays and weekends. For your benefit, we supply different methods of communication - phone support with a couple of local numbers internationally, live chat, email messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical issues because it'll be much easier to monitor what's going on. The maximum warranted reply time for all of the email messages and tickets is an hour, however it rarely takes that long to get support. In case you obtain the Managed Services upgrade that we offer, our administrators will also support you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to get timely support in general, let alone when you operate an entire server, that's why every single dedicated server that we offer includes 24/7 support with 1-hour answer time guarantee regardless of the situation. This service is free of charge for any kind of problems with your server or the software that was installed by our administrators through the setup, which means that you're able to get in touch with us as many times as you wish, even during holidays. You can either open a support ticket from your billing section or you could send an e-mail, and the actual answer time for both rarely surpasses thirty minutes since we have admins available 24x7x365. In case you want general info about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers that we have on 3 different continents or you can employ our live chat service and speak to a representative online. For third-party software support, we provide a Managed Services upgrade, which you will be able to include to your server package from your billing Control Panel.