A ticketing system is the most widely used medium of correspondence that web hosting companies offer to their clients. It is typically part of the billing account and is the very best way to solve a problem that takes a certain amount of time to investigate or that has to be forwarded to a server administrator. In this way, all replies supplied by either side will be stored in the exact same location in case somebody else needs to work on the given problem and the info already exchanged in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which suggests that you’ll need to log in and out of at least two accounts to complete a specific task or to get in touch with the hosting company’s help desk staff. In case you desire to administer a number of domain names and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts simultaneously. Moreover, it may take a considerable period of time for the provider to answer your ticket request.

Integrated Ticketing System in Shared Hosting

The ticketing system that we use for our shared hosting packages isn’t separate from the hosting account. It’s an essential part of our all-embracing Hepsia Control Panel and you will be able to visit it whenever you like with just a few clicks of the mouse, without ever leaving your account. The ticketing system includes a quick-search field, which will help you track down de facto any ticket that you have already sent, if needed. Furthermore, you can see knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to deal with a specific problem even before you actually submit a ticket. The response time is maximum one hour, which implies that you can obtain timely assistance at any time and if our customer care team suggests that you do something in your hosting account, you can do it right away without logging out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with us and you’d like to touch base with our customer care team members, you’ll be able to post a support ticket straight from your Hepsia Control Panel instead of going through an entirely different customer support platform like you’ll have to do with the majority of hosting companies out there. Our integrated ticketing system will allow you to send a new ticket effortlessly and to go through older tickets using a clever search filter. In addition, you will be able to browse the relevant knowledge base articles that our system will present you with on the basis of the category that you pick for your new ticket. You can accomplish all the aforementioned operations without signing out of your Control Panel at any moment, which means that if you confront any complication or have an enquiry, you can get in touch with our technicians and solve the issue at hand within the hour using one support platform.