If you’ve ever got any inquiries concerning the hosting service or if you face a problem with your sites, you will have to contact the web hosting provider’s customer support team. It may not make any difference how quickly they’ll respond when you have a generic enquiry, but an issue such as an ill-implemented script update, for instance, may lead to your website becoming damaged or unreachable on the Internet. And the longer you wait for the support team to lend you a helping hand, the longer the site will be down. If you offer goods or services online, any outage will influence your website in a damaging way and you may lose existing or potential clients. A lot of hosting providers, especially resellers, handle emails and trouble tickets within 24 hours, but in the online realm that is much too long, as customers will rarely come back to a site that is not functioning properly for a prolonged time interval.

One-Hour Response Guarantee in Shared Hosting

In case you are using any of our shared hosting packages and you have an inquiry or bump into some problem, you can touch base with us 24-7 by posting a client support ticket or by sending an email and we’ll make certain that you get a response in no more than 1 hour. In case the issue can be sorted out, we will do it before we respond, while in case there’s something that you have to do on your end, we will provide you with all the necessary info – what workable solutions to try, what settings to check, and so on. Normally, you’ll obtain an answer within no more than 30 minutes, which goes to say that waiting around for hours and hours on end or even for more than 1 day to receive help is something unthinkable. Our 1-hour response guarantee applies to any question that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a tech support ticket from your hosting Control Panel or send an email regarding your semi-dedicated server, you’ll have a reply within 1 hour max. You can get in touch with us at any time in regards to technical, billing or general issues and considering the fact that we will be at your service 24x7x365, you will invariably get support in no time. Depending on the particular question or issue, we will supply you with more info, solve the obstacle if it’s been caused by something that’s within our reach or tell you what to do on your end in case you have to modify a given setting for an app that we cannot access. You can forget about waiting for an entire day for every single response. As a matter of fact, in the majority of cases we reply to tickets and emails within twenty to twenty five minutes max.