In the event that you've ever had a shared hosting account in the past or you've dealt with any other kind of online service, you probably know from your own experience that for some things it is better to speak with a live person on the phone rather than exchange support tickets or email messages. In order to learn more about a particular service before you decide to purchase it or when something small-scale needs to be done, for instance, it is really far easier and quicker to get it done in real time. When you can speak with representatives over the phone, it is very likely that you're using the services of an actual web hosting supplier, not just a reseller. The type of support that you can get on the phone varies between different suppliers - from general matters to professional tech support. Generally most of the suppliers supply pre-sales assistance and first level telephone support, while more complex tech issues are managed through email and tickets.

Phone Support in Shared Hosting

In case you choose to use one of our shared hosting packages, you can talk with our support team via phone for 14 hours per day. We will help you choose the perfect plan for your websites since we realize that it is better to discuss this kind of issues with a live person. If you already have an account, we can help you with all your sales/billing questions and general matters, even with some tech situations which do not need a lot of time or escalation to a system administrator because it will be more appropriate to open a support ticket for time-consuming matters in order to have the communication in a single place. We have telephone numbers in the United States, Great Britain and Australia, so you are able to call the one you prefer and talk with our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we supply include live phone support for fourteen hours every day. If you hesitate which plan is suitable for your web sites, you'd like to learn more about the plan's specifications or you need any other information about our services, you'll be able to call any of the local numbers that we have in the U.S.A., Great Britain and Australia and our support agents will help you. If you already own an account, you can contact us about general and sales issues, although we're usually able to help with numerous technical issues as well. For entirely tech troubles you will have to take advantage of our in-built ticketing system where the communication between you and our technical support crew will be in 1 place, which is the better option in case the problem can take additional time to be solved or it needs to be escalated to our system administrators.