The support that you will receive from your shared hosting provider is very important, no matter if you have pre-sales questions and you aren't a client yet, or you have some technical issue with an existing account. Timely and correct info regarding a question or a problem will save you lots of time and efforts, not mentioning that this is generally a proof that you are ordering from a genuine web hosting supplier and not from some reseller. If you purchase a hosting account from a company that does not own its servers and it can't access them directly, it is likely that you will wait for a day or two so as to have an answer to any kind of query, therefore your sites may stay offline for quite a while. However, a supplier that offers different ways of communication and has a tech support crew that is available all the time will assist you to right away and help you minimize or fully avoid any downtime and prospective losses.

24/7 Customer Support in Shared Hosting

We offer 24/7 customer, billing and technical support for all of our shared hosting packages. Even if you aren't our customer yet and you have some questions, we can assist you without delay and provide you with the necessary information, so as to give you a choice to make the very best decision when you obtain your new website hosting account. We are available anytime, including weekends and holidays, and we supply multiple means of communication to contact us - live chat, phone, emails and support tickets. For your convenience, we now have multiple phone numbers internationally, so that you are able to call the one that is closer to you. The max response time for your email messages and your tickets is one hour. The actual response time is no more than 15-20 min, which means that you can forget about waiting for several days to get support for any kind of task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how important it is to get timely assistance, particularly when your website is not working efficiently for whatever reason. All of our Linux semi-dedicated hosting come with 24/7 customer and tech support, so in case something comes up, you can use several ways to get in touch with us - phone line with multiple local numbers globally, live chat, e-mail messages and support tickets. The first two options are for billing, pre-sales and basic matters, which means that if you do not have an account yet, for example, you will be able to find more details about our services, or we can help you with less complex technical problems. The next two methods are for strictly technical matters or everything that's more time-consuming due to the fact that it's much easier track the communication between you and our support team. The warranted max answer time for them is only 1 hour, the actual one - 15-20 min, so you won't need to wait for a whole day to get assistance like you may need to do with various other service providers.

24/7 Customer Support in VPS Hosting

If you purchase a virtual private server through us, you can use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local telephone numbers in the United States, the UK and Australia as well as a live chat service. When you're a current customer and you're looking for assistance with some technical issue that requires additional time to investigate or resolve, you'll be able to open a ticket through your billing account or you can send an email and we will take care of the problem and send you an answer within one hour. The reply time is guaranteed 24/7, including holidays and weekends, yet for the majority of problems it takes a maximum of 30 minutes to get support. The support service covers your VPS as well as all pre-installed software it comes with, so if you'd like to have help with third-party applications, you can check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Web Hosting

If you obtain a dedicated server from us, you'll be able to get in touch with us anytime using different channels and the max time that you will need to wait for a reply is approximately one hour, so you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything related to the apps which are pre-installed on your server. To get in touch with us about a tech matter, you will be able to open a support ticket through the Help section of your billing Control Panel or you could send us an email. If you have any general questions or you would like to know more about our solutions before you order, you may also use our live chat or you could call one of the local phone numbers that we have in different countries around the globe. If you're looking for assistance with third-party software that you are unable to set up or run effectively, you'll be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.