Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Guarantee

  • All your support requests will be replied to within maximum 1 hour after the support ticket or e–mail has been received. If your issue requires additional assistance from an administrator, we’ll forward the ticket or the email to the person on duty, in a timely manner then leave a note to notify you that more time will be needed for discovering the optimal solution. If you order the Managed Services package, all of the services included there will be carried out whenever you choose.

  • Top quality support service

  • A First–Class Customer Service

  • We will be available to you 24x7x365 to respond to any questions that you may have connected with our Online Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also require help tackling server management tasks, you can take advantage of our Managed Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and installation services

  • Intuitive help center

  • An Intuitive Help Area

  • Every dedicated web hosting plan includes our charge–free Online Control Panel, which boasts an in–depth knowledgebase plus a selection of step–by–step video tutorials. Whenever you require help working with the Online Control Panel, just click on the Help or Videos buttons situated in the top right corner.