Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • Every support request you submit to us will be attended to within maximum one hour. If for any reason whatsoever your ticket or email requires additional assistance from a system administrator, we’ll without delay forward it and leave a note to let you know that your case is being worked on. If you make use of our Admin Services package, all of the server management tasks included there will be completed at a time that is suitable for you.

  • Top quality support service

  • A Top–Quality Customer Service

  • Our technical support team will be online for you twenty–four–seven if you need help with the Web Hosting Control Panel or with any of the apps that we pre–install for your convenience on the dedicated hosting server. What is more if you require assistance with all the day–to–day administration tasks on your dedicated hosting server, you can take a glance at the Admin Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, troubleshooting and installation procedures, server monitoring and rebooting services, etcetera.

  • Intuitive help center

  • A User–Friendly Help Section

  • We have provided our Web Hosting Control Panel with an extensive knowledgebase, which offers elaborate explanations of all its features and functionalities. Besides, we have made in–depth video tutorials that will further instruct you how to perform a given operation or troubleshoot a frequently experienced problem. All the how–to articles and the video tutorials are easily reachable from each section of the Web Hosting Control Panel via the Videos and Help buttons located in the upper right corner.